Need a hand? Our support team can help with account questions, KYC, withdrawals and payment methods, technical issues or general feedback. We also answer queries about slots, online casino and live casino games, active promotions, featured games, recent wins, bonus balance, free spins and live betting. We’re available by live chat, email and phone. Check our FAQs for quick answers and recent wins.
| Department | Contact |
|---|---|
| Customer support | [email protected] (Live chat and email, immediate help for account and KYC) |
| General enquiries | [email protected] (General enquiries, responses usually within 24 hours) |
| Affiliate enquiries | [email protected] (Affiliate team, partnership queries and account setup) |
| Payments | [email protected] (Billing and withdrawals, attach transaction ID when contacting) |
| Phone | +44 20 7946 5832 (Available for urgent account issues) |
| Working hours | Mon-Fri, 09:00-18:00 (UK time) |
Email Support
For detailed requests, account issues or matters requiring documents or explanations, email is our preferred contact method. Please send your message to [email protected] with a clear subject line and include up-to-date contact details plus your account ID to avoid delays. Attach any relevant files and allow up to 24-48 hours for a full reply.
Contact Form
Response Time
Our support team aims to answer most inquiries within one business day. Live chat is usually the quickest option for straightforward questions about your account, bonuses or payments. More complex issues, such as withdrawal reviews or account verification, may take longer depending on their nature. We'll keep you updated while we work on your request.
Feedback
Have a suggestion or an idea for improving the website? We’d love to hear from you. Share your feedback, whether it’s about the games, navigation, or any part of your experience. Our team reviews every message carefully and uses your comments to help improve the service and make the website easier and more enjoyable to use.